As any business owner can attest, getting timely payments is a priority that requires consistent follow-up. Payment reminder emails are a great way to keep the customer up-to-date on their billing status without being too pushy or aggressive.
In the first payment reminder email, you’ll want to be friendly but concise in stating the amount due. This can help create a sense of urgency and encourage them to pay their bill as soon as possible. In this instance, you’ll need to include the invoice number and due date as well as any other relevant information such as late fees.
With the second payment reminder, you can be a little more assertive in your communication while maintaining professional etiquette. This email will remind the customer that their payment is overdue and may lead to a late charge fee if they do not make a payment within a week.
A third overdue payment reminder email is a good opportunity to offer your customer a reasonable deadline for making their overdue payment. This allows them to avoid any further late charges and also gives you an opportunity to offer a flexible payment plan that will help you get paid on time in the future.
If your customer is still ignoring your overdue payment reminders after two months of attempts, it might be time to consider legal action. The final payment reminder email is a great opportunity to inform your customer that you will be looking into available legal options to collect the overdue debt.
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